On Demand

SRMC Immediate Care now offers On-Demand Virtual Visits, providing residents same-day care in the comfort and convenience of their home.

If you are experiencing a medical emergency, dial 911 or go to the nearest emergency department.

ON DEMAND: How It Works

This telehealth service is powered by FollowMyHealth® and allows patients to have a secure and easy way to talk with an Immediate Care provider in a live, virtual visit using a smartphone (iPhone or Android), tablet or computer. Once you click the button to initiate your visit, you will complete your information and then be placed in a virtual waiting room until you are connected to a provider.

Hours: ON DEMAND Virtual Visits are available to patients age 5 and older:
Monday - Friday ?? a.m. - ?? p.m.
Saturday - Sunday ?? a.m. - ?? p.m.
Closed on Major Holidays

Common Conditions Treated

Some of the common symptoms and conditions that may be treated during an ON DEMAND virtual visit include:

Colds, Coughs and Flus
Fevers
Sore Throats
Seasonal Allergies
Sinus and Ear Infections
Diarrhea, Nausea and Vomiting
Insect Bites and Stings
Rashes and Skin Irritations
Pink Eye
Urinary Tract Infections

For more information, please call 330-892-5092.

How To Use ON DEMAND Visits

Under GET TREATED NOW, click START A VIDEO VISIT.

Confirm your information and the reason for your visit.

Stay in the virtual waiting room until an Immediate Care provider appears on screen.

Use the button below to "Login As A Guest."

Answer a series of registration and symptom questions.

Agree to Terms and Sign the Notice of Privacy Practices.

Stay in the virtual waiting room until an Immediate Care provider appears on screen.

If you experience a technical problem using the Patient Portal, please email followmyhealthportal@salemregional.com or call your SCH Professional Corporation provider’s office.

Mobile App

Enjoy the convenience of accessing the Patient Portal and the Online Bill Pay feature on your smartphone or tablet by downloading the ALLSCRIPTS FollowMyHealth® Mobile App.

Note: You must have a Patient Portal account associated with a Provider in the SCH Professional Corporation to use this App.